I help boards deploy Microsoft Business Applications that withstand production—Dynamics 365, Power Platform, and Copilot. Faster time-to-value, lower TCO, stronger governance. From reference architecture to adoption at scale.
Microsoft Business Applications leader specialising in the Dynamics 365 stack and the Power Platform, helping boards and business owners translate strategy into measurable outcomes: revenue growth, cost optimisation and customer retention. I align operating models, data and AI to accelerate time-to-value and reduce total cost of ownership.
I’ve led go-to-market, architecture, and delivery for Dynamics 365 (CE, Finance, Supply Chain, Business Central) and the Power Platform (Apps, Automate, Pages, Dataverse) – increasingly with Copilot and Azure OpenAI to re-engineer processes, augment teams, and improve decision-making. I partner with CIOs/COOs/CROs to shape roadmaps, governance and adoption at scale.
Previously a capability lead and trusted advisor across complex enterprise programmes; now Director for Microsoft Business Applications, guiding cross-functional teams and industry plays. My approach combines board-level clarity with hands-on credibility to mitigate risk and deliver results.
Focus areas: GTM and portfolio strategy, platform governance, AI-assisted apps and copilots, cost-to-serve reduction, sales productivity, service modernisation, and migration from legacy to Dataverse.
Core Technologies
Dynamics 365 CE, F&O, Business Central, Power Platform, Power Apps, Power Automate, Dataverse, Copilot, Azure OpenAI, Governance, Reference Architecture, Centre of Enablement, AI adoption, Field Service, Sales/Service Productivity, TCO, Time-to-value, UK/EU/US.
As Director of Microsoft Business Applications at Zensar Technologies, I lead the global strategy, vision, and execution of our Microsoft-powered transformation services. I guide a multidisciplinary team that includes Solution Architects, Enterprise Architects, Functional Consultants, and Developers across multiple geographies, driving innovation and business value for clients of all sizes and complexity.
𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
- Own the Microsoft Business Applications strategy and GTM across Dynamics 365, Power Platform and AI/Copilot; shape value propositions, plays and partner motions with Microsoft.
- Advise CXOs on roadmaps, governance and operating models; align investments to revenue, NPS and cost-to-serve KPIs.
- Lead cross-geo architects and consultants; standardise delivery patterns (industrialised accelerators, quality gates, adoption/change) to improve time-to-value.
- Incubate AI use cases (Copilot Studio, Dataverse, and Azure OpenAI) and low-code factories, measuring the impact in cycle-time reduction and productivity uplift.
𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬
- Architected and launched Zensar’s Microsoft Business Applications strategy across Power Platform and Dynamics 365 portfolios.
- Trusted advisor to CXOs across industries, including financial services, insurance, and manufacturing, helping them adopt, govern, and scale Microsoft cloud platforms.
- Champion of sustainable, scalable, and user-centric digital transformation initiatives powered by low-code and AI technologies.
At Infiltrate Consulting, we believe that technology should serve people, not the other way around. That is why we are dedicated to bridging the gap between people and technology. Our mission is to empower organisations to harness the power of Microsoft Power Platform and other Microsoft Cloud technologies in a way that works for them.
We take a strategic approach to technology consulting, starting with a thorough understanding of our clients’ unique needs and goals. Our team of experts collaborate closely with our clients to develop customised solutions that are efficient, scalable, and aligned with their overall strategy. We are passionate about helping people use technology to achieve their full potential.
Our focus is always on adding value to our clients’ organisations. By partnering with us, our clients can confidently navigate the complex world of technology and stay ahead of the competition. We believe that success comes from a strong partnership between people and technology, and we are here to make that partnership work for you. Let us bridge the gap between people and technology for your success.
We’re not just tech-savvy; we know what it’s like to be in the trenches. Our team of experts live and breathes the Power Platform every day – they have firsthand experience with bringing businesses into the digital age by using cutting-edge technology solutions that will help you succeed!
As the former Power Platform and Dynamics 365 CE Architecture Lead, I managed a team of solution architects, enterprise architects, and technical architects. Through effective technical mentorship and people management, I inspired and motivated my team to deliver high-quality solutions that exceeded client expectations.
During my tenure in this role, I achieved trusted advisor status with CXO-level individuals, driving the company’s strategic direction both internally and externally. By identifying additional revenue opportunities within critical strategic clients, I developed practice development initiatives that drove business growth and expansion.
My passion for delivering large, complex enterprise transformation programs led me to focus on transitioning organisations from legacy systems to the Power Platform. By evangelising the platform’s potential and inspiring stakeholders at all levels, I helped drive transformative change and maximum business value.
Throughout my tenure as the Power Platform and Dynamics 365 CE Architecture Lead, I delivered exceptional results for organisations of all sizes and industries. My experience and expertise in Power Platform and Dynamics 365 CE architecture, combined with my dedication to driving transformative change, making me an asset to any organisation seeking to drive growth and expansion through innovative technology solutions.
As a Microsoft Dynamics Solution Architect, I conceived, designed, and implemented effective Dynamics 365 solutions for SMEs and enterprise customers in various verticals, including Finance, Public Sector, and Not-for-Profits. Working collaboratively with customers and technical partners, I envisioned and implemented the best technical architecture to solve complex business needs.
Using my expertise in CRM-led business transformation, I analysed and drove transformative change that delivered measurable business value. I communicated complex technical concepts clearly and concisely, which was essential in building solid relationships with clients and technology partners. By prioritising customer needs in every engagement, I built trust. I established myself as a trusted advisor who could converse at all levels, from business leaders to IT professionals and developers.
As a Microsoft Dynamics Solution Architect, I conceived, designed, and implemented effective Dynamics 365 solutions for SMEs and enterprise customers in various verticals, including Finance, Public Sector, and Not-for-Profits. Working collaboratively with customers and technical partners, I envisioned and implemented the best technical architecture to solve complex business needs. Using my expertise in CRM-led business transformation, I analysed and drove transformative change that delivered measurable business value. I communicated complex technical concepts clearly and concisely, which was essential in building solid relationships with clients and technology partners. By prioritising customer needs in every engagement, I built trust. I established myself as a trusted advisor who could converse at all levels, from business leaders to IT professionals and developers.
Skills
Technological Innovation · Microsoft Power BI · Enterprise Architecture · Microsoft Dynamics CRM · Solution Architecture · Technical Requirements · Detailed Design · High-Level Design · Problem Solving · User Stories · Microsoft Power Platform
